Refund Policy

This policy explains when and how fees for Müşterify services are refunded. Fees and subscription terms are governed by our Terms of Use.

Right of withdrawal for consumers

If you use the service as a consumer, outside your commercial or professional activity, you have the right to withdraw from the contract within 14 days of its conclusion without giving a reason, under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Where performance of the service has begun with your explicit consent during the withdrawal period, this right ends to the extent provided by law. This is notified to you separately before the contract is concluded.

We refund the amount collected within 14 days at the latest of receiving your withdrawal notice, in a manner consistent with the payment method you used.

Subscriptions and refunds for businesses

If you use the service for commercial or professional purposes:

• No refund is given for a subscription period that has already started. After you request cancellation, you keep using the service until the end of that period.
• You may cancel your subscription at any time. Cancellation takes effect from the next period, and no fee is charged for that period.
• Specific terms for packages and fees are set out in the contract concluded with you. Where the contract says otherwise, the contract applies.

Incorrect or duplicate charges

Regardless of the type of service, where a payment is found to have been charged in an incorrect amount or more than once, the difference is refunded.

How to apply

You can send your refund or withdrawal request to info@musterify.com. Including your name, the account under which you use the service, and the subject of your request speeds up processing.

Related notices

For fees, subscription renewal and termination, see our Terms of Use; for the allocation of responsibility, see Service Terms and Liability.